San Diego - UpWind Solutions, Inc., the wind industry’s most comprehensive operations and maintenance (O&M) service provider, has installed Vortex Generator (VG) technology at six of BP Wind Energy’s wholly-owned US wind farms: Titan 1, in South Dakota; Edom Hills in California, Flat Ridge 1 in Kansas; and Trinity Hills, Silver Star 1 and Sherbino 2 in Texas. When several hundred VGs are installed on wind turbine blades, they can improve aerodynamic efficiency and can increase the power generated by the turbines.
About three years ago we decided to make our brand promise “A Higher Standard of Service™”. It wasn’t because we are arrogant, or believe we are better than others, but purely because we wanted to establish a bar for ourselves and an expectation for our customers. The question is, how do we measure or benchmark for this goal?
We measure customer satisfaction and drive continuous improvement through our quality program and while this is an important exercise, it does not benchmark our service level against the industry. We needed to find another approach, a true benchmark, with an acceptable unbiased method by which to measure it. So, in March this year we commissioned DNV GL to undertake an ‘O&M Capabilities Assessment’ of UpWind in order to gain insight to the critical questions, “how good are we” and “how do we compare to others”?
What safety means to UpWind
Are we good, or are we lucky? This was the question that our former CEO Marty Crotty, and my former boss, was fond of asking our team when talking about our safety program. Marty would also look for a show of hands for how many people had changed a light bulb while standing on a chair instead of a ladder or step, or crossed a road even though there wasn’t a green signal. These questions always struck me as compelling. They forced our team to consider the reality of their situation, and to be honest about their actions, their decisions, they drove awareness.
As we continue to grow we recognize the importance of making sure we have a strong corporate social responsibility (CSR) strategy and policy. By putting principles and controls around integrity in place now we can ensure that we maintain our core values, our passion for A Higher Standard of Service™ and appropriate business practices long after we establish a global business model (customers, markets and supply chain).
Why does it matter?
Let's face it, we probably all ask ourselves this question from time to time. We all recognize that we are fortunate to live in a great country, have a job, a home, clean clothes and good food. For many people around the world, just one of these would be miraculous. Even so, we want to know we matter, that what we do matters, that we make a difference.