Upwind Blog

About three years ago we decided to make our brand promise “A Higher Standard of Service™”. It wasn’t because we are arrogant, or believe we are better than others, but purely because we wanted to establish a bar for ourselves and an expectation for our customers. The question is, how do we measure or benchmark for this goal?

We measure customer satisfaction and drive continuous improvement through our quality program and while this is an important exercise, it does not benchmark our service level against the industry. We needed to find another approach, a true benchmark, with an acceptable unbiased method by which to measure it. So, in March this year we commissioned DNV GL to undertake an ‘O&M Capabilities Assessment’ of UpWind in order to gain insight to the critical questions, “how good are we” and “how do we compare to others”?

The UpWind team is very excited to welcome wind industry experts to the leading Wind O&M and Safety Seminar in San Diego on January 15th and 16th. We are a local San Diego company with our new headquarters only a short distance from the seminar on Coronado Island and are proud to be chairing the annual AWEA event that features over 47 speakers across 15 sessions in a two day period. The event is fun, enlightening, and innovative. All attendees are sure to walk away with actionable wind farm operations and maintenance strategies that you can implement and begin benefitting from right away.

Tom Kiernan will be there to represent AWEA and discuss the future of O&M and its importance to the success of wind industry. The seminar will be kicked off by the program chairs Tom Kiernan, CEO of AWEA, Peter Wells, CEO of UpWind Solutions, and Gary Lee, Health and Safety Manager for EDP Renewables North America.  They will be discussing the most innovative O&M and safety best practices, new technology, and how we can shape the future of O&M in wind.

We are happy to announce that our San Diego office has moved to a new location. The office provides us with a much larger space to accommodate the rapid growth we have experienced. One highlight is the 9,000 sq. ft. warehouse that enables us to continue expanding our services for our customers. It is designed to align with our core values and ensure a Higher Standard of Service to our customers as well as our staff.

What safety means to UpWind

Are we good, or are we lucky? This was the question that our former CEO Marty Crotty, and my former boss, was fond of asking our team when talking about our safety program.  Marty would also look for a show of hands for how many people had changed a light bulb while standing on a chair instead of a ladder or step, or crossed a road even though there wasn’t a green signal. These questions always struck me as compelling. They forced our team to consider the reality of their situation, and to be honest about their actions, their decisions, they drove awareness.

UpWind Solutions, Inc., the wind industry’s most comprehensive operations and maintenance (O&M) independent service provider, announced they have signed a long term O&M agreement for the Sand Bluff wind farm in West Texas, representing 90 MW of production. The wind farm is owned and operated by E.ON Climate & Renewables (EC&R) North America who selected UpWind Solutions to perform the O&M services on the 45 Gamesa G87 turbines.

As we continue to grow we recognize the importance of making sure we have a strong corporate social responsibility (CSR) strategy and policy. By putting principles and controls around integrity in place now we can ensure that we maintain our core values, our passion for A Higher Standard of Service™ and appropriate business practices long after we establish a global business model (customers, markets and supply chain).

Why does it matter?

Let's face it, we probably all ask ourselves this question from time to time. We all recognize that we are fortunate to live in a great country, have a job, a home, clean clothes and good food. For many people around the world, just one of these would be miraculous. Even so, we want to know we matter, that what we do matters, that we make a difference.